MasterCard Research Project
Objective: Our team was tasked with building an AI based learning tool for MasterCard employees.
Scope: 4 Months
Problem
At one of the worlds largest and most trusted financial institutions reliance on multiple third-party platforms for employee education complicates the consolidation of courses and feedback, thus obstructing the creation of a unified and optimized learning experience that benefits business needs and personal goals…
This experience entirely misaligns with the company's culture of inclusive learning and personal development and is an urgent area for remediation on behalf of Mastercard leadership.
Early Challenges and Pain Points
At it’s core the current learning experience could be summarized in 3 words:
Fragmentation - The overall learning experience was scattered across countless platforms and courses.
Disconnection - The experience across all platforms encountered was neutral and static, little engaging dynamics were present.
Relevance - A learner’s goals was contingent on finding the right contingent on finding the right course, rather than the right course finding them.